Terms and Conditions

  • Policies and Terms
Monthly statements are issued at the beginning of every month to summarize all invoices, credits and payments of the previous month. Opening an account may be established following approval of a completed Credit Application Form. Open account invoices are payable 30 days from date of the invoice. All orders are payable in CAD dollars. Returned cheques are subject to a $25 fee. Please contact your sales representative for more information.
  • Pricing
We make every effort to maintain prices for the timeline of the Catalog. Our prices will only change as a result of vendor price increases. However, in the event of typographical errors, we reserve the right to correct pricing without notice. Special discounts and promotions are offered throughout the year for limited time only.
  • Shipping

Next-business-day delivery is available by courier on orders placed prior to 2 pm, Monday through Friday. Orders received after 3 pm on Friday will be delivered on the following Tuesday. Free delivery is available on orders of $150 or more, prior to taxes and discounts. Orders less than $150 or those outside of Ontario and Quebec, are charged a minimal shipping fee.
Shipping surcharges on over-sized or extremely heavy items will still apply (these charges will be displayed in the shipping subtotal of your order).

  • Returns/Claims

Returns must be authorized by a representative of us, within 30 days of purchase. All products must be returned in original packaging with original proof of purchase. In the event of a discrepancy with your order, we must be notified immediately upon acceptance for any adjustments. 

  • Technical Support:

we are committed to providing industry leading technical support. If you require any assistance with your purchase, please email us at info@lilacdent.com and our technical support analyst will gladly assist you.

  • Order Placing:

Placing an order can be done via telephone, fax, email or through your regional sales representative.